Terms and Conditions
1.2. Terms in plural form shall include the singular form and vice versa.
“AED” means the Emirati Dirham, the lawful currency of the UAE.
“Collinson” means to Collinson Middle East, registered under trade license number 16710 and having its registered office at Business Central Towers, Tower A, 32nd Floor, 3204, Dubai, United Arab Emirates, a branch of International Customer Loyalty Programmes Plc, a company organized and existing under the laws of England, registered under company number 02132179, having its registered office at Cutlers Exchange, 123 Houndsditch, London EC3A 7BU, United Kingdom (“ICLP”), the provider of FAB Rewards Shop for FAB.
“Customer” means a natural or legal person who is a customer of FAB.
“FAB” means First Abu Dhabi Bank PJSC, and having its registered office at FAB Building, Khalifa Business Park, Al Qurm District, P.O. Box 6316, Abu Dhabi, United Arab Emirates.
“FAB Rewards” means the reward items obtained by Customers through the FAB Rewards Loyalty Program whereby “Rewards” is the currency of FAB Rewards Loyalty Program.
“FAB Rewards Loyalty Program” means FAB’s rewards proposition and program that offers Customers rewards on eligible products, transactions and channels interaction, established by FAB pursuant to these Terms and Conditions.
“FAB Rewards Partners” means merchants participating in FAB Rewards Shop and responsible for the supply of Shop Services and Products.
“FAB Rewards Shop” means the portal where a Customer may redeem FAB Rewards against certain -Services and Products.
“Services and Products” means the services and products available for redemption through FAB Rewards Shop including, but not limited to, merchandise.
2. GENERAL TERMS
2.1. FAB Rewards Shop is a service provided by Collinson on behalf of FAB as part of the FAB Rewards Loyalty Program.
2.3. When making a redemption for Services and Products via FAB Rewards Shop, you are concluding a contract with the corresponding FAB Rewards Partner and not with Collinson or FAB. We act as agents and not as principals for the provision of any Services and Products redeemed by you and exclude any liability with regards to the same.
2.4. All Services and Products are subject to availability, and to the terms and conditions and restrictions imposed by the respective FAB Rewards Partner.
2.5. The number of FAB Rewards required for specific redemption of Services and Products redemptions are subject to change at any time without prior notice even though such changes may affect the accrual or values of FAB Rewards or redemption Services and Products.
2.6. At any time, and without prior notice, we may change or terminate participating FAB Rewards Partners, withdraw, limit, modify or cancel any Services and Products available for redemption.
4. AUTHORIZED USE
4.1. FAB Rewards Shop is provided to make available to you, information about Services and Products and to provide you with a facility to enable you to redeem Services and Products online. FAB Rewards Shop is not provided for any other purposes.
4.2. FAB Rewards Shop is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any Shop Service or Product is appropriate or suitable for your requirements.
5. REDEMPTION CONDITIONS
5.1. FAB Rewards Shop must not be used for speculative, false or fraudulent redemptions.
5.2. You warrant, represent and undertake that all information you provide about yourself and about anyone else is true and accurate in all respects.
5.4. You are liable to pay all customs charges, import duties, taxes and postal clearance fees where applicable at the destination where the redeemed Services and Products are to be delivered.
6. CANCELLATION AND REFUND POLICY
6.1. A redemption of Services and Products can be cancelled and refunded within a 14-day period following the delivery of the redeemed Service or Product. Please contact FAB’s Customer Center services at 600525500 to learn how you can cancel a redemption.
6.2. Your FAB Rewards will be credited back into your account with notification on your registered email address after confirmation of cancellation by the FAB Rewards Partner.
6.3. Cancellations and refunds of redemptions are subject to the relevant FAB Rewards Partner’s terms and conditions provided at the time of redemption.
7.1. Unless otherwise expressly stated, all prices on FAB Rewards Shop are inclusive of all taxes and our service charges. All prices are in AED unless otherwise specified.
7.2. In advising you of prices and availability of any product or package through FAB Rewards Shop, we are reliant on information supplied to us by the FAB Rewards Partners and other third party suppliers, and therefore prices and availability stated on FAB Rewards Shop are subject to change at any time until your redemption is confirmed and the relevant payment process is completed.
7.3. While we will endeavour to ensure the information on FAB Rewards Shop is as accurate and as up to date as possible, we do not provide a warranty to that effect. You acknowledge that we have no responsibility or liability for the accuracy, completeness, currency or timeliness of price and availability information on FAB Rewards Shop.
7.4. Special offers may be advertised on FAB Rewards Shop at any time, and these offers are not applicable to any redemptions that have already been confirmed.
8.1. You can use your FAB Rewards to complete redemptions.
8.2. We accept FAB credit and debit cards (each a “card”) issued in your local territory for making the payment whereby you do not have sufficient FAB Rewards. This is enabled through the ‘FlexPay’ option which allows you to complete your redemption by paying for the cash portion of the redemption using your FAB card and the remaining with your FAB Rewards.
8.3. Your card will be debited when you click the 'confirm payment' button.
8.4. You may be eligible to earn additional FAB Rewards when using your FAB card when you are low in FAB Rewards to complete your redemption. A minimum amount of FAB rewards balance is required to be able to complete any redemption using both FAB Rewards and a FAB card, this is varied by item and is displayed in the Flexpay slider.
8.5. Any cash element of a payment transaction will represent the equivalent FAB Rewards value required in order for you to complete your redemption.
8.6. For FlexPay payments, supplying the right payment information (including, without limitation, billing address and FAB card payment details) is necessary to complete the payment transaction enabled through WorldPay, a secure payment gateway. If you do not supply the right payment details, your redemption of Services and Products may be delayed or withdrawn and the overall cost of your redemption may increase. We reserve the right to cancel your redemption if payment is declined or if you have supplied incorrect payment information.
8.7. All sums received through card payments transactions will be collected by ICLP.
8.8. Refunds will be made respecting the original form(s) of payment.
9. FAB REWARDS SHOP HELP DESK
9.1. FAB Rewards Shop Help Desk is a support service provided by us for Services and Products redemption related queries. FAB Rewards Shop Help Desk is operational from 9am to 6pm (GST), Sunday to Thursday excluding public holidays.
9.2. FAB Rewards Shop Help desk is only available to support you with changes or cancellations required for your online redemptions. This service can be reached by contacting FAB’s Customer Center at 600525500 which will route your call to the FAB Rewards Shop Desk team.
10. MEANS OF ACCESS
10.1. FAB Rewards Shop is generally intended to be viewed by a conventional web browser. The compatible browsers and versions are as follows:
• GoogleChrome with latest version and latest -1
• MozillaFirefox with latest version and latest -1
• Internet Explore with version 11.0 or later
• MicrosoftEdge with latest -1
• Safari with latest version and latest -1
10.2. You use FAB Rewards Shop entirely at your own risk.
10.3. You must not access FAB Rewards Shop through devices or services that are designed to provide high-speed, automated, repeated access.
10.4. FAB Rewards Shop is be available in English language only.
11. LOG-IN DETAILS AND SECURITY
11.1. Access to FAB Rewards Shop will be through the FAB Internet Banking/Mobile Banking Loyalty dashboard. You will be directed to https://rewardsshop.bankfab.com after clicking ‘Shop‘Shop’ on the FAB Internet Banking/Mobile Banking Loyalty dashboard.
11.2. We will never ask you to reveal your bank Log-in details.
12.1. As electronic services are subject to interruption or breakdown, access to FAB Rewards Shop is offered on an "as is" and "as available" basis only.
13. PROHIBITED USES
13.1. The content and information on FAB Rewards Shop (including, but not limited to, price and availability of Services and Products), as well as the infrastructure used to provide such content and information, is proprietary to us or the FAB Rewards Partners or other third party suppliers.
13.2. While you may make limited copies of your Shop order (and related documents) for Services and Products booked through FAB Rewards Shop, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through FAB Rewards Shop.
13.3. If your redemption or Customer account shows signs of fraud, abuse or suspicious activity, we may cancel any redemptions associated with your name, email address or Customer account. If you have conducted any fraudulent activity, we reserve the right to take any necessary legal action and you may be liable for monetary losses to us, including but not limited to litigation costs and damages. To contest the cancellation of a redemption or freezing or closure of an account, please contact FAB’s Customer Center services at 600525500.
14. RESTRICTIONS ON USE
14.1. You agree that you will not (either yourself or through any third party):
(a) access, monitor or copy any content or information of FAB Rewards Shop using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
(b) violate the restrictions in any robot exclusion headers on FAB Rewards Shop or bypass or circumvent other measures employed to prevent or limit access to FAB Rewards Shop;
(c) deep-link to any portion of FAB Rewards Shop (including, but not limited to, the redemption path for any Services and Products) for any purpose without our express written permission;
(d) "frame", "mirror" or otherwise incorporate any part of FAB Rewards Shop into any other website without our prior written permission;
(e) use any robot, spider, screen scraper, data aggregation tool or other automatic device, routine or process (“Automated Process”) to process, monitor, copy or extract any web pages on FAB Rewards Shop, or any of the information, content or data contained within or accessible through FAB Rewards Shop, without our prior written permission;
(f) use any Automated Process to aggregate or combine information, content or data contained within or accessible through FAB Rewards Shop with information, content or data accessible via or sourced from any third party;
(g) use any Automated Process to interfere or attempt to interfere with the proper working of FAB Rewards Shop or any redemption or payment transaction or process being conducted on or through it;
(h) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to FAB Rewards Shop;
(i) reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with FAB Rewards Shop; or
(j) copy, reproduce, alter, modify, create derivative works from, or publicly display, any part of any content from FAB Rewards Shop without our prior written permission.
15.1. Your access to FAB Rewards Shop may be terminated at any time by us without notice to you. However, all restrictions and all disclaimers and exclusions and limitations of our liability will survive any termination.
15.2. Upon termination, you must not directly or indirectly access or use FAB Rewards Shop.
16. THIRD PARTY COMPANIES
16.1. FAB Rewards Shop may contain information about businesses or links to websites which are owned or operated by third parties independent of us including but not limited to FAB Rewards Partners (“Third Party Companies”) or material, including services, products, information, graphics or data, in relation to such Third Party Companies (“Third Party Material”). We make no representations or endorsements in relation to any Third Party Companies or Third Party Material, and we are not responsible or liable for the same. Your use of Third Party Companies and Third Party Material is entirely at your own risk.
16.2. FAB Rewards Shop may contain or link to information about special offers, deals or promotions by Third Party Companies (“Third Party Offers”). The inclusion of any Third Party Offer on FAB Rewards Shop does not imply any sponsorship, endorsement, verification or approval of any Third Party Offers, or any Third Party Material associated with these offers.
16.3. Subject to any applicable law which cannot be excluded, we make no warranties, representations or undertakings whatsoever:
(a) regarding the quality, accuracy, merchantability or fitness for purpose of any Third Party Material or Third Party Offers available through Third Party Companies; or
(b) that Third Party Material or Third Party Offers do not infringe the intellectual property rights of any person. We are not, by providing links on FAB Rewards Shop to Third Party Companies, Third Party Material or Third Party Offers, approving, verifying or authorizing in any way the reproduction of Third Party Material or Third Party Offers, or endorsing the Third Party Material or Third Party Offers of the Third Party Companies.
16.4. Third Party Companies are independent contractors and are not agents or employees of us.
17. THIRD PARTY SUPPLIERS
18. NO WARRANTIES
18.1. We do not warrant, represent or undertake that:
(a) FAB Rewards Shop will meet your needs, or that it will be uninterrupted, timely, error-free or free from viruses;
(b) the information obtained from FAB Rewards Shop or the prices published on FAB Rewards Shop will be accurate or reliable, or that the quality of any Services and Products, information, or other material redeemed or obtained by you through your use of FAB Rewards Shop will meet your requirements and/or expectations; or
(c) ratings, descriptions, photographs or videos made available on FAB Rewards Shop are accurate.
18.2. Neither us, nor our parent company, subsidiaries, affiliates, franchisees or agents make any guarantees, warranties or representations of any kind, expressed or implied, with respect to Services and Products redeemed by you through FAB Rewards Shop. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.
18.3. All warranties implied by law, except those that cannot be lawfully excluded, are excluded.
19. LIMITATION OF LIABILITY
19.1. The information, software, products, and services published on the FAB Rewards Shop may include inaccuracies or typographical errors. In particular, we do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to the information and description of the Services and Products or similar displayed on FAB Rewards Shop (including, but not limited to, photographs, general product descriptions, etc.), much of which information is provided by the respective FAB Rewards Partners. Any ratings displayed on FAB Rewards Shop are intended as only general guidelines, and we do not guarantee the accuracy of the ratings, nor do we have any obligation to verify or confirm any such rating. Changes are periodically added to the information herein.
19.2. We make no representations about the suitability of the information, software, products, and services contained on FAB Rewards Shop for any purpose and the inclusion or offering for sale of any Services and Products on FAB Rewards Shop does not constitute any endorsement or recommendation of such Services and Products by us. We shall use reasonable care and skill in carrying out the information and redemption services provided through FAB Rewards Shop.
19.3. We, and/or our respective third party suppliers hereby disclaim all warranties, terms and conditions with regard to any information, software, products, and services contained in FAB Rewards Shop, including all implied warranties, and conditions, of suitable quality, fitness for a particular purpose, title, and non-infringement.
19.4. FAB Rewards Partners and other third party suppliers providing Services, Products or other for us are independent contractors and not agents or employees of ours. Neither us, nor our parent company, subsidiaries, affiliates, franchisees or agents shall be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such FAB Rewards Partners or third party suppliers or for any accident, personal injury, death, property damage, loss or other damages or expenses or similar (including, without limitation, attorneys' fees), or inconvenience resulting therefrom or which may arise in connection with the use of any such Services, Products or other as a result of any defect or failure of such Services, Products or other. We are not responsible either and exclude any liability for any lost, damaged or stolen Services and Products redeemed through FAB Rewards Shop.
19.5. We have no liability whatsoever and will make no refund in the event of any delay, cancellation, over sale, strike, force majeure or other causes beyond any such FAB Rewards Partners or third party suppliers’ direct control, and neither they nor we have any responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.
19.6. In no event shall we and/or our third party suppliers be liable for any, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of FAB Rewards Shop or with the delay or inability to use FAB Rewards Shop, or for any information, software, products, and services obtained through FAB Rewards Shop, or otherwise arising out of the use of FAB Rewards Shop (including, but not limited to, loss of use, data, profits, savings or opportunities), whether based on contract, tort, strict liability or otherwise, even if we and/or any of our third party suppliers have been advised of the possibility of damages, except in relation to liability for death or personal injury for which no limit applies.
20.1. You agree to defend and indemnify us and/or our respective third party suppliers and any of our and their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(b) your violation of any law or the rights of a third party; or
(c) your use of FAB Rewards Shop.
21.1. Your privacy and security is very important to us. Certain personal data items are collected and used by FAB Rewards Shop in order to provide your online services. In addition, FAB Rewards Shop will record and track the use you make of the FAB Rewards Shop through the use of, among other things, cookies and other monitoring tools and devices.
22. INTELLECTUAL PROPERTY
22.1. All intellectual property rights including, but not limited to, copyright in all content on FAB Rewards Shop and trademarks, are owned by us or by our licensors.
22.2. Except where necessary for and incidental to personally viewing of FAB Rewards Shop through your web browser, or as permitted under the applicable laws, no part of FAB Rewards Shop may be reproduced, Shop (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without our specific prior written consent.